What is Catch-e?

Catch-e is a fleet management, novated leasing, and salary packaging software platform used by Fleet Management Organisations (FMOs) ranging from small providers through to large enterprise operations.

It is a web-based system hosted externally, allowing users to access it securely over the internet without installing software locally.

Catch-e is designed to support the full lifecycle of fleet and salary packaging arrangements, including quoting, ordering, contract management, billing, and reporting.

At a high level, Catch-e:

• manages fleet and novated leasing contracts

• supports salary packaging administration and reporting

• tracks costs and revenue across each contract

• integrates financial data with external accounting systems

• provides tools for drivers, clients, and fleet administrators

In simple terms: Catch-e helps organisations manage vehicles, contracts, costs, billing, and reporting… all in one central platform.

Accessing Catch-e

Access to Catch-e is provided through a standard web browser. Users log in using a secure username and password, with all sessions protected by SSL encryption.

Because the system is hosted externally, no local installation is required. Users simply need an internet connection and a supported browser to access the platform.

This design allows organisations to maintain a centralised system that is consistently updated and securely managed without requiring software deployment across individual machines.

Catch-e Products

Major functions of the system are:

• Quoting - create quotes for vehicles using stored vehicle, pricing and financing details

• Order Management - order and manage vehicle procurement

• Contracts - set-up and manage vehicles with over 100 fields of information

• Authorisations – issue and manage order numbers

• Bookings - manage short-term hire of vehicles using your internal fleet and third-party hire companies

• Clients – record customer details, quotation, management and billing preferences

• Drivers – record driver details

• Suppliers – record supplier information for use in approvals, maintenance and cost transactions

• Billing – generate lease rentals, fees, booking charges and expense recharges

• Payments - generate bulk payment transactions for scheduled finance and insurance expenses

• Expenses – process Registration and Compulsory Third Party Insurance charges

• Card Services - add new cards and upload bulk card transactions (E.g. fuel, citylink)

• Reports – a report suite provide fleet information in PDF or electronic (e.g. CSV) formats

• Controls – create your own account codes, product types and expense descriptions to use in authorisations (e.g. standard services)

• Export – controls export of Sales Ledger, Purchase Ledger and *General Ledger to the external accounting system (e.g. MYOB)

• Scheduler - schedule targeted queries to help manage your business and processes

Catch-e System

Catch-e is a hosted web application accessed over the internet.

Key characteristics:

• no local installation required

• centrally hosted and maintained

• secure remote data storage

• accessible from standard internet connections

Users interact with Catch-e through a graphical web interface. The system is designed for standard browser-based usage, with data entered via keyboard and mouse.

In addition to manual entry, the system supports data uploads and integrations. Some data, such as fuel card transactions or external files, can be imported through structured interfaces or assisted upload processes managed via support channels.

This combination of manual and automated data entry allows Catch-e to support both operational workflows and system-to-system integrations.

A Note from Us

For new users, Catch-e can appear broad at first because it covers the full lifecycle of fleet, leasing, and salary packaging management. In practice, most users only interact with a subset of the system based on their role.

A useful way to begin is to understand the core entities you will work with. Clients represent the organisations or customers being serviced, drivers represent the individuals using vehicles, and contracts represent the financial and operational agreement that ties everything together.

From there, users typically move into the parts of the system relevant to their function. Some focus on quoting and contract setup, others on billing and payments, while operational teams may work more heavily with bookings, authorisations, and supplier management.

Reports and exports tend to become important once data is flowing through the system and needs to be analysed or shared externally.

Rather than learning everything at once, it is more effective to understand Catch-e as a set of connected workflows that support different stages of fleet and salary packaging activity.

Getting Help

If you need support while using Catch-e, the primary way to get assistance is through the built-in support chatbot available within the Catch-e system.

The chatbot is designed to provide quick access to help resources and support channels without needing to leave the platform. It can assist with common questions, guide you to relevant system areas, and help log or route support requests when further assistance is required.

In many cases, the chatbot is the fastest way to resolve issues related to:

• system navigation or how-to questions

• workflow guidance (for example, contracts, billing, or quoting steps)

• troubleshooting basic access or data entry issues

• directing you to the correct support process or team

Where a request cannot be resolved directly, the chatbot can help escalate the issue to the Catch-e support team or your organisation’s designated administrators, depending on your setup.

In addition to the chatbot, some organisations may also have internal support contacts or help desk processes in place. These should be used where defined by your internal Catch-e administration procedures.

For system-related issues involving integrations, data uploads, or more complex configuration questions, support may also request additional details or coordinate follow-up through the help desk workflow.

The goal of the support model is to keep assistance accessible within the same environment you’re already working in, reducing the need to switch tools or rely on external communication channels.