A customer has raised that the Description field on Events won't accept a line break. When they press Enter to start a new line, the cursor jumps to the next field instead. Shift, Ctrl and Alt + Enter all do the same thing, so there's currently no way to break the text up.

Any note longer than a sentence ends up as one unbroken line that's hard to read back later. The workaround they've been given is to separate points with a dash or semicolon, but that's still one block of text and doesn't help when they want a note laid out over a few short lines.

Request

The ask is for the Description field to accept line breaks so notes can be written across multiple lines. Pressing Enter should start a new line within the field, and those line breaks should be saved and shown the same way when the note is reopened.

In scope

The Description field when adding or editing a note on an Event.

Out of scope

Other description or notes fields elsewhere in the system, and rich text formatting such as bold, bullets or headings. This is plain multi-line text only.

Functional requirements

Pressing Enter in the Description field should start a new line rather than move to the next field. Tab should still move to the next field so keyboard navigation isn't lost. Any line breaks the user enters should be saved and shown back the same way when the note is reopened or edited, and wherever else the note appears.

Validation and audit

No change to who can add or edit an Event note. Anyone who can do it today can still do it, with no new permission needed. Existing single-line notes stay exactly as they are, with nothing reformatted or lost.

Why it matters to the client

Notes on Events are often more than one sentence. Being able to break them into separate lines would make them much easier for the client to read and quicker to scan later.